Shipping Policy
Shipping policy
We pack and send orders 2 to 3 times per week. After you place your order you will receive an order confirmation email, and it usually takes us 2 to 5 days for us to get your order dispatched at the Post Officer DHL Express for international orders.
You will receive another notification when your order has shipped. Shipping times will vary depending on your location and the shipping rate selected at the checkout.
Please note: In some rare occasions it may take up to 10 days for us to dispatch your order if some of the products you ordered have to be produced, we are making new batch on a daily basis. All products are made in our Noosaville Facilities.
Domestic Shipping Rates and Estimates
Domestic Flat Rates
| Express | 0.006kg–0.5kg |
$9.90 AUD
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| Express | 0.51kg–3kg |
$12.00 AUD
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| Free Shipping | $100.00 and up | Free |
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| Standard | 0.006kg–0.5kg |
$7.90 AUD
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| Standard | 0.51kg–3kg |
$9.00 AUD
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In-Factory Pickup
Free local pickup from our factory is available
Pick up time Monday to Thursdays 9am to 5pm
1/6 Vision court, Noosaville,
International Shipping
We offer international shipping to the following countries:
New Zealand, Canada, Denmark, Germany, Hong Kong SAR, Netherlands, Norway, Singapore, Sweden, Switzerland, United Kingdom, United States, France, Gibraltar, Italy, Spain, Japan, Ireland, Malaysia
| DHL - Express Worldwide | 0kg–0.5kg |
$45.00 AUD
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| DHL - Express Worldwide | 0.51kg–0.9kg |
$60.00 AUD
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| DHL - Express Worldwide | 0.91kg–2.5kg |
$75.00 AUD
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| DHL - Express Worldwide | 2.51kg–4.5kg |
$120.00 AUD
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Noosa Basics is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at customerservice@noosabasics.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We offer refunds for all 100% Satisfaction Policy, which means that if you are not 100% happy with your purchase we can issue you a refund within 30 days of purchase. We will only request for you to send us a photo of your product showing the batch number for us to investigate and improve our products.
Please contact us to customerservice@noosabasics.com
All refunds will be processed to the original method of payment.
In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@noosabasics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at customerservice@noosabasics.com
